Terms and conditions

These terms are here to help you understand how we work and what we need from you.

We want to make sure we’re on the same page and that there’s no confusion

Introduction

These terms and conditions govern the use of this website and the services offered by Spot on Digital Design, a sole trader based in Margate, UK. By accessing this website or using our services, you agree to be bound by these terms.

Proposals & Intellectual Property

All work proposals, concepts, and designs submitted by Spot on remain our intellectual property and must be kept confidential. Proposals and their contents must not be disclosed to any third party. Quotes are valid for a period of 30 days from the date of issue.

Scope of Services

The specific deliverables of any project will be outlined in your individual proposal. We aim to be flexible, but any requirements beyond the original agreed scope will be assessed and quoted separately. Work on additional requirements will only commence once we have received your written agreement.

Supplied Content & Assets

Clients are responsible for ensuring they have the necessary rights and permissions for all assets supplied to us (including copy, photography, logos, and trademarks). Spot on shall not be held liable for any infringement or unauthorised use of assets provided by the client. We reserve the right to reject any materials we consider inappropriate or infringing.

How We Build

We specialise in bespoke WordPress development. To provide a flexible, user-friendly experience, we tailor advanced custom fields and modular components to your brand. The design and structure remain the intellectual property of Spot on, while you are granted a licence to use the site for its intended purpose upon full payment.

We may occasionally use trusted third-party developers for specific technical requirements. All parties involved will treat your information with strict confidentiality.

Hosting & Domain Ownership

To keep your costs low and ensure you have total control, we instruct all clients to purchase and manage their own hosting and domain names. Spot on does not take responsibility for hosting performance, renewals, or server-side issues. These remain entirely in the client’s control.

Web Browser Support

Our websites are designed and tested to function flawlessly on all modern browsers (defined as those with a global market share of over 1%). Support for older or legacy browsers must be explicitly discussed and included in the project scope before work begins.

Website Support & Post-Launch

We test every website before launch to ensure all bugs are resolved. This is included in your quote.

  • Errors: Any bugs reported via email within 30 days of launch will be fixed free of charge.

  • New Features: Post-launch requests for new functionality will be quoted separately.

  • Support Agreements: Clients with an active Support Agreement (SLA) are covered for the period of that agreement. Clients without an SLA will be charged at our standard hourly rate for updates or fixes.

Invoicing & Payments

Our standard payment terms are 14 days from the date of issue.

  • Initial Payment: Unless otherwise agreed, an initial invoice must be paid before work commences.

  • Milestones: We establish clear milestones and associated invoicing points. The client must review and sign off on each milestone via email.

  • Late Payments: If an invoice remains unpaid 7 days after the due date, we reserve the right to pause work. If unpaid after 14 days, we reserve the right to remove or take down completed work. Final payment must be received in full before the website is handed over to your hosting provider.

Refunds & Termination

  • Refunds: All payments are final and non-refundable.

  • Termination by Us: We reserve the right to terminate a project if the material provided is deemed illegal, immoral, or unacceptable.

  • Termination by Client: You may terminate the relationship by giving one month’s notice. All outstanding work up to that point must be settled, after which all completed assets will be handed over.

Liability & Consequential Loss

Spot on will not be held liable for any consequential, indirect, or special damages caused by the use, failure, or misuse of our work. We are not liable for any inaccuracies or errors resulting from client-supplied data or third-party software.

Refunds & Termination

  • Refunds: All payments are final and non-refundable.

  • Termination by Us: We reserve the right to terminate a project if the material provided is deemed illegal, immoral, or unacceptable.

  • Termination by Client: You may terminate the relationship by giving one month’s notice. All outstanding work up to that point must be settled, after which all completed assets will be handed over.

Governing Law

These terms shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.